Refund Policy

1. Overview

All purchases on MemLife are one-time payments processed by Paddle.com (Merchant of Record). Because of the permanent, irreversible nature of the Service, the refund windows below are intentionally short — please consider your purchase before completing checkout.

2. Unconsumed Credits

If you purchased a credit (US$0.99 for a text inscription, US$1.99 for a voice inscription) but have not yet cast the corresponding inscription, you may request a full refund within 14 days of purchase. The credit will be voided once the refund is issued.

3. Consumed Credits and Cast Inscriptions

Once a credit has been consumed and an inscription has been cast, the purchase is non-refundable. An inscription cannot be edited or deleted, and the fee cannot be recovered. This is made clear at checkout and in our Terms of Service.

4. Service Failure

If a payment succeeded but no credit was delivered (for example, the inscription did not unlock after a completed checkout), contact us with your transaction reference and device identifier: we will restore the credit or issue a full refund, at your choice, regardless of the 14-day window.

5. Duplicate or Accidental Purchases

If you were charged twice for the same credit, or made an accidental duplicate purchase, contact us within 30 days and we will refund the duplicate charge in full.

6. How to Request a Refund

• E-mail ziranbing17@gmail.com with your transaction reference (from your Paddle receipt), your device identifier (shown in your corridor view) and a short description of the issue.
• We respond within 3 business days. Approved refunds are issued through Paddle and typically appear on your statement within 5–10 business days.
• EU/UK consumers: nothing in this policy limits your statutory right of withdrawal where it applies; where an inscription has already been cast at your explicit request, the digital content is deemed supplied and the withdrawal right is lost for that item.
• Chargebacks: please contact us before opening a payment dispute — most issues can be resolved faster directly.

7. Contact

Refund questions: ziranbing17@gmail.com